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Salesforce Service-Cloud-Consultant certification exam is designed to test an individual's knowledge and skills in implementing and designing Salesforce Service Cloud solutions. Salesforce Certified Service cloud consultant certification validates that the candidate possesses the expertise required to provide world-class service and support to clients using Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam covers topics such as service cloud architecture, designing and building service solutions, implementing service cloud solutions, and managing service cloud environments.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing Salesforce Service Cloud solutions. Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer service experiences to their clients. The Salesforce Certified Service cloud consultant certification validates your expertise in designing and implementing Salesforce Service Cloud solutions that meet the business needs of your clients.

Salesforce Certified Service cloud consultant Sample Questions (Q135-Q140):

NEW QUESTION # 135
Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.
Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.
What is the recommended running user to meet the requirements?

A. The user creating the dashboard
B. Let the dashboard viewers choose
C. The dashboard viewer
D. The VP of service

Answer: C

NEW QUESTION # 136
What is the primary function of a private branch exchange (PBX)?

A. To report the caller's background information
B. To use speech recognition to direct calls
C. To receive multiple calls at one time
D. To mate calls to different agents

Answer: C

NEW QUESTION # 137
Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is decreasing. The company attributes the decrease in customer satisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.

A. Hire additional support agents
B. Reduce the cost per call
C. Align agent performance goals with KPIs
D. Train support agents

Answer: C,D

NEW QUESTION # 138
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

A. Case Chatter feed
B. Social Post record
C. Case activity feed
D. Case notes related list

Answer: B

Explanation:
Explanation
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object

NEW QUESTION # 139
Universal Containers support manager wants to share product-specific information with their customer
Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

A. Enable Public Solutions
B. Enable Article deliveries
C. Configure Content Library permission
D. Assign Article types to the Community
E. Publish Articles to external channels

Answer: A,D,E

NEW QUESTION # 140
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